The seminar on 'Supporting e-learners', at which Seb Schmoller and I were due to present, didn't happen in January and we've been told recently that it's postponed indefinitely. We had already prepared a eight-page handout for our presentation [PDF, 156KB], which we've been given permission to publish.
The background: in 02002 Seb and I won a contract with BSI to write the draft for public comment (DPC) of BS 8426. This British Standard covers e-support, which is defined as a "response, during e-learning, to a learner–, system– or tutor–interaction, the purpose of which is to facilitate effective, efficient and satisfying learning". It includes things like automatic prompts, online documentation, tutor email, and all points between — but it does not include general help systems.
Consultation on the DPC ended in mid-02003 and the standard was published later that year.
Our session, and the associated handout, were written to provide:
If and when the seminar is re-scheduled, I'll post about it on this site.Posted by David Jennings in section(s) E-learning, Teaching on 26 March 02005 | TrackBack